Privacy Policy

Last updated: 2 November 2026

This policy explains how Premium Import International S.A.L. ("PII", "we", "us") collects and uses personal information when you use our online shop at shop.pii-group.com and the PIIShop mobile app for iPhone and Android.

Who we are. Premium Import International S.A.L., Forty Four Tower, Barbar Abou Jawdeh Street, Third Floor, Office 316, Dekwaneh, Metn, Lebanon. Registered at the Commercial Register of Baabda under number 2074282. Contact: info@pii-group.com · WhatsApp +961 70 709 350.

1. Information we collect

Information you give us when you order or contact us: your name, mobile number, email address, delivery address, any note you add to your order, the products you order, and the messages you send us.

If you create an account on the website: your login email, password (stored encrypted, we cannot read it) and your order history.

Payments: all orders are paid in cash on delivery or at pickup. We do not ask for, receive or store card or bank details, on the website or in the app.

Information collected automatically on the website: like most online shops, the website uses cookies and similar technologies to keep your cart and login working, to understand how the site is used, and, with your consent where required, to measure our advertising. These include tools from Google (Google Analytics) and Meta (Meta Pixel), which may receive information such as the pages you visit, your device and browser type and an approximate location derived from your IP address.

2. The PIIShop mobile app

You can browse and order in the app without creating an account.

• What the app sends to us: when you place an order, the details you enter (name, mobile number, delivery address, email, any order note) and the products you chose are sent to our online shop over an encrypted connection. We use them only to prepare, deliver and support your order.
• What stays on your phone: your favourites, your recent searches and a random code that keeps your cart are stored only on your device. Deleting the app removes them.
• What the app does not do: the app contains no advertising, analytics or tracking tools, does not track you across other apps or websites, does not access your location, contacts, camera or photos, and never asks for card details.
• WhatsApp: if you choose to contact us on WhatsApp from the app, WhatsApp opens with a message already written. Nothing is sent unless you press Send. WhatsApp's own privacy policy applies to those messages.

3. How we use your information

• To process, prepare, deliver and support your orders, and to contact you about them.
• To answer your questions and requests.
• To keep the shop secure and prevent fraud.
• To improve our website and app.
• To send you offers, only if you have agreed to receive them. You can stop them at any time.
• To meet our legal and accounting obligations.

4. Who we share it with

We do not sell or rent your personal information. We share it only with:

• Our delivery partners (such as Aramex), who receive the name, phone number and address needed to deliver your order.
• Service providers that run the shop for us (website hosting and security), only as needed to provide their service.
• Google and Meta, through the website tools described in section 1.
• Authorities, when the law requires it.

5. How long we keep it

We keep order records for as long as the law requires for accounting and tax purposes. Other information is kept only as long as it is needed for the purposes above, then deleted.

6. Security

Information sent between your browser or the app and our shop is encrypted (HTTPS). Access to customer information is limited to the staff who need it to handle orders.

7. Your choices and rights

You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you offers, by writing to info@pii-group.com or messaging +961 70 709 350 on WhatsApp. We will reply within 30 days. We may keep order records that the law requires us to keep. You can block or delete cookies in your browser settings; the cart and login may not work without them.

8. Children

Our shop and app are intended for adults. We do not knowingly collect information from children.

9. Changes to this policy

If we change this policy, we will update this page and the "Last updated" date above.

10. Contact

Premium Import International S.A.L. · info@pii-group.com · WhatsApp +961 70 709 350